The Legacy Vault™
Frequently Asked Questions
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My Life & Wishes uses multiple levels of rigorous encryption and performs regular audits to protect your account information.
My Life & Wishes technology uses AES 256 encryption, the same quality relied on by banks, the military and the U.S. government.
All data is encrypted using 2048 bits of encryption power, equivalent to a number that is 617 digits long. Your co-owner and any authorized users you add to your account are also encrypted separately, adding a unique security layer to each unique person who logs into My Life & Wishes.
Your data is encrypted while stored and encrypted again when transmitted, (i.e. uploaded by you) and again when retrieved (downloaded) when you need it.
My Life & Wishes has created a Q&A on security features along with a two-page summary that can be downloaded as a pdf.
MLW Security Detail.pdf -
Only you, your co-owner, and/or your authorized users can view your information.
Your authorized users can only view and/or edit the information you give them access to. For examples of this, see the features page.
My Life & Wishes is a zero-knowledge company, meaning no one at My Life & Wishes can see your information.
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The vault is organized in a way that makes it easy to gather and organize the important information in your life.
Upload copies of important documents, list recurring payments and subscriptions, and essentially any information you feel is important for your loved ones to know in case of your incapacitation or death.
You decide what and how much information to include. Remember, the vault has a two-fold purpose. First, to centralize your life's critical information in a highly secure way for your own reference in case of emergency. And second, to make it easy on loved ones you leave behind. While they're grieving, they aren't also navigating a maze of information.
See a detailed breakdown of what you can include on the features page. -
Want to share an account with your spouse, partner, or family member?
Each My Life & Wishes account is designed for a primary account holder and an account co-owner. Both the primary and co-owner can view, add, and change the information in the account. In addition, each account owner can designate authorized users, and can set permissions for each authorized user.There are dedicated sections for each co-owner's information and a shared section for both co-owners. For example, each co-owner may have individual bank accounts listed and also a joint bank account in the shared section.
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An authorized user is someone you designate to have access to one or more sections of your My Life & Wishes account. You can designate as many authorized users as you wish.
You designate which sections each of your authorized users have access to and whether they can "view only" or have "editing" capability.
When you assign an authorized user, you have the ability to send them an email notification that they have been assigned as an authorized user, or to not send an email and notify them in person.
When an authorized user logs into your My Life & Wishes account, you will receive an email notification. The authorized user will also be notified that the account owner (you) have been sent an email.
For curious family members, the notification offers them a bail out button and protects your information from being viewed before you're ready to share.
You can add, remove, or change permissions for authorized users at any time.
For examples of setting permissions for authorized users visit the features page.
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Everyone should have a My Life & Wishes account, regardless of age, marital status, health, or how much you own.
Organizing all of your household and account information will make things much easier for your loved ones in case of your incapacitation or death.
Someone has to pick up the pieces of your life, no matter how simple, and leaving breadcrumbs helps during a time of grieving. -
Planning documents such as Wills, Advanced Healthcare Directives or Living Trusts are important documents to have. However, they do not include all of the information your loved ones will need.
A My Life & Wishes account can backup and store these documents for centralized access in case of emergency, while also complementing these documents by providing detailed account information, online account access, important contacts, beneficiary information, social media, digital assets, and more.
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You may contact My Life & Wishes Support in a number of ways.
Call Center Support is available weekdays from 8:00 am to 5:00 pm Central time (CT).
Toll-free: 844-369-4747
For quicker service or assistance outside of normal business hours, email:
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As a partner, we've entered into a special agreement with My Life & Wishes. This partnership allows us to offer exclusive lifetime memberships that are not available directly through My Life & Wishes.
We provide access by creating your account and offer as little or as much help as you need with the setup of your account.Once we create your account, you are a My Life & Wishes customer, and your lifetime membership comes with lifetime technical support from My Life and Wishes. Their technical support is just a phone call or email away.
As dedicated partners of My Life and Wishes, our mission is two-fold. First, to help people organize and record the important information in their lives and to ensure their wishes are known. Second, to help ease the stress and confusion that families and individuals experience during a time of loss or uncertainty.
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Your lifetime account will remain unchanged. You will continue to be a customer of My Life & Wishes and will be able to log on through their website.
My Life & Wishes will honor any plan you choose under the options offered by A Signature Above.
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The founders of My Life & Wishes have succession plans in place designed so that accounts survive beyond the founders as they were purchased. The founders recognize that it's critical the Legacy Vault survive beyond the original founders.
Sounds great! How do I get started?
Easy! Decide on a plan.
You have two options.
Option 1
Select the one-time payment of $495.
For lifetime access to your Legacy Vault with lifetime technical support from My Life and Wishes.
Option 2
Select the $99 per year.
After 5-years or after the remaining balance is paid, your account is converted to lifetime access with no further payments.